FAQs

Frequently Asked Questions (FAQs)

General Questions

What is SSStore?

SSStore is an online store offering premium-quality apparel and lifestyle products designed to help you express your personality, interests, and style.

Where is SSStore located?

We operate from Pune, Maharashtra, India, and deliver products across India.

How can I contact SSStore?

You can contact us through:

📧 Email: support@ssstore.in
📞 Phone: [Your Phone Number]

Orders & Payments

How do I place an order?

Simply browse our products, add your favorite items to the cart, and proceed to checkout. Follow the payment instructions to complete your purchase.

What payment methods do you accept?

We accept:

UPI
Debit Cards
Credit Cards
Net Banking
Wallets
Cash on Delivery (if available)

Will I receive an order confirmation?

Yes. Once your order is successfully placed, you'll receive an order confirmation email and/or SMS.

Can I cancel my order?

Orders can only be canceled before they enter production or shipping. Once processing has started, cancellation may not be possible.

Shipping & Delivery

How long does delivery take?

Estimated delivery times:

Maharashtra: 3–7 business days
Rest of India: 5–10 business days
Remote locations: 7–15 business days

How can I track my order?

Once your order is shipped, we'll send a tracking number via email or SMS.

Do you offer free shipping?

Free shipping may be available on selected products or promotional offers. Please check the checkout page for current shipping charges.

What happens if my package is delayed?

While we strive for timely delivery, delays may occur due to courier issues, weather conditions, holidays, or unforeseen circumstances.

Returns, Exchanges & Refunds

Can I return my order?

Returns are accepted only if:

You receive a damaged product
You receive a defective product
You receive the wrong item

Do you offer exchanges?

Exchanges may be offered for damaged, defective, or incorrect products after verification.

How do I request a return or replacement?

Order Number
Clear photos/videos of the issue

Our support team will review your request and guide you further.

When will I receive my refund?

Approved refunds are typically processed within 7–10 business days to the original payment method.

Product Questions

Are your product images accurate?

We make every effort to display product colors and designs accurately. However, slight variations may occur due to screen settings and lighting conditions.

How do I choose the correct size?

Please refer to our Size Guide available on each product page before placing your order.

Are your products unisex?

Many of our products are designed as unisex. Product descriptions will specify the fit and sizing details.

Do you offer custom or personalized products?

Selected products may be available for customization. Contact us for details.

Print-on-Demand (POD) Questions

What is Print-on-Demand?

Print-on-Demand means your product is created after you place an order. This helps reduce waste and ensures each item is freshly produced.

Why does production take a few days?

Since products are printed specifically for each order, production usually takes 1–5 business days before shipping.

Can I change my design after placing an order?

Changes can only be made before production begins. Please contact us immediately after placing your order.

Account & Security

Is my payment information secure?

Yes. Payments are processed through secure and trusted payment gateways. SSStore does not store your complete card details.

Do I need an account to place an order?

No. Guest checkout may be available. However, creating an account allows you to track orders and manage your purchases more easily.

Contact Support

Still have questions?

We're here to help.

📧 Email: support@ssstore.in
📞 Phone: [Your Phone Number]
🕒 Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST